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Warranty & Return

100% Buyer Protection
14 Day Return Policy

1- Have you changed your mind? This is quite good. You can return your purchases within 14 days from the date of purchase.

2- If you received damaged / defective / wrong products, please contact customer service for help as soon as possible at 44415811 or contact us in the application, website, or instant chat.

3- Amending one piece with another one only.

4- Products that are returned must be unused with the original package, and we do not accept the return of a used product or a product that has been damaged or washed.

5- Products that contain the signs "non-returnable", "surprise sales and offers" and "promotional product cannot be returned" as well as free gifts, cannot be returned or exchanged.

The time of the recovery process
Recovery Method Recovery Time
Dokan Online 24h gift card
Dokan online wallet 24h
PayPal (Paypal) 1-5 working days
Credit / Debit Card 4-14 working days


Note

1 If you paid by cash on delivery, the amount will be returned to your wallet on the Dokan Online website and app, or you can use it with a voucher code (and the code will be sent via your email) and points at the next purchase.

Warranty coverage

All products sold are under the manufacturer's warranty and agency.

Easy ways to return the product

1. Via customer service: Call 44415811 to register a retrieval request and schedule the collection

2. Via email: Send us an email to help@dokanonline.qa and one of our staff will contact you to process cancellations, refunds and refunds.

Common questions
What can I return?

You can return all closed, unused products within 14 days from the date of purchase to receive a 100% full refund.

Are there non-returnable products?

Digital products such as iTunes cards, Google Play cards, PlayStation Network, gift cards and other products cannot be returned or exchanged.

How do I receive my money?

Return the amount to your bank account: The amount will be returned to your bank account. Although this may take a little longer due to banking operations and internal procedures.

How long will it take to get my refund?

Most bank refunds take about 4-6 weeks to perform due to internal procedures and related processes. We assure you that your money is safe!

What should I do if I receive a damaged product?

Free to retrieve using any of the above methods! We will verify the source of the damage, take action to cancel and get a refund.