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Privacy Policy

The privacy policy governs the manner in which the "Dokan Online website and application" collects, uses, preserves and authorizes the information collected by users of the Dokan Online application. This privacy policy applies to the application and all products and services provided by Dokan Online.

Personal identification information:

Dokan Online (www. Dokanonline.qa) collects and saves personal identification information from users in various ways, including, but not limited to, the times of the user’s visit to the application and the site, registration in the Dokan Online application, filling in the application, the questionnaire analysis form, and other The activities, services, features or resources that we may provide on our app and website. Users may be required to fully clarify the name, email address, phone number, and housing data from the area number, street number, home number and credit card information.

Non-personally identifiable information:

Dokan Online collects some information about users wherever they interact with the application and the website, and this information is not related to personal identity, but may include the type of smartphone and technical information about the user’s contact methods with the application and the site, such as the company used to provide the Internet service and other similar information.

How we use the information collected:

Dokan Online collects and uses users' personal information for the following purposes: Improving the quality of customer service.

Your information helps us to easily respond to your customer service requests and support needs more effectively.

  • To improve the application. We constantly strive to improve the offers made through the application or our website according to the information and feedback we receive from you.
  • Send e-mails periodically.

The email address that users register to process their request, will only be used to send them information and updates related to their request. It may also be used in response to inquiries, or other requests or questions. If the user decides to join our mailing list, he will receive messages on his e-mail that may include news, latest updates to the site and the application of offers and our new, and information related to the application. And if the user wants at any time to cancel the registration of receiving any future messages, we provide him detailed instructions on canceling the registration at the end of each message on his e-mail, or the user can contact us through the application or our website.

How do we protect your information:

We follow proper procedures and safety standards in collecting, storing and dealing with data, in order to protect that data against unauthorized handling, modification, disclosure or destruction of your personal data, username, password, information related to your dealings and the data stored on our application. Sensitive and private data is exchanged between Dokan Online and its users through secure communication channels, and is encrypted and protected through approved digital methods and methods.

Sharing personal data:

We at Dokan Online do not sell, trade, or rent users' personal identification data to third parties, and we may share general aggregated demographic information that is not linked to any information about the personal identity of visitors and users with our partners, affiliates and advertisers for the purposes described above. . We may use a third-party service provider to assist us in running our business and also in making the application or in managing activities on our behalf, such as sending newsletters or surveys. We may share your data with this third party within the limits of those specified purposes in the event that you have given us permission to do so.

Also, we do not share your data with any official government agency except by an official letter directed to our company to personally disclose your data in security or criminal cases.

Third-party websites:

Users may find advertisements or other content on our app carrying links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, or other third-party entities. It should be noted that we do not control the content or links that appear on those sites and we are not responsible for the practices of the sites linked to our site. In addition, those sites or services, including their content and links, may change constantly. These sites and services will have their own privacy policies and customer service policies. Also, browsing and interacting on any other site, including sites that link to our application, are subject to the terms and policies of those sites.

Changes to this privacy policy:

Dokan Online has the discretion to update this privacy policy at any time. When we do so, the user should review the update history at the bottom of this page, and we will send an email. Therefore, we encourage users to review the privacy policy frequently to view any changes so that they are aware of what we are doing in order to protect the personal data that we collect. And that the user acknowledges and agrees that it is his responsibility to review this privacy policy periodically and become aware of the modifications.

Agree to the terms of use:

Your use of this application indicates your agreement to our privacy policy and the controls and conditions governing the use of this application. If you do not agree to this policy, you must not use our app. You acknowledge that your continued use of the application after announcing the changes to this policy or to the controls and terms of use of the application will be considered as your acceptance of these changes.

to contact us:

If you have any questions about this privacy policy, the practices in this application, or your dealings with the application, you can contact us through: Customer Service Contact us through the site Or the application, or through the instant chat on the website and the application, or on the customer service number 44415811. Address: Dokan Online Trading Company / Limited Liability Company. Doha, behind the National Museum of Qatar, Riffa Tower, second floor.